Frequently Asked Questions


Are all of these clothes made from vintage textiles?

While the foundation of the brand is based around repurposing vintage textiles, and many of our online offerings are made from vintage, select pieces are created in India to reproduce certain textiles. 

Are you accepting interns?
We are always looking for talent. If interested, please forward along a resume to carolina@bodenewyork.com with the subject line, “Internship.” 

How long does it take to process my order?
For pants, please allow 4-6 weeks to process, as our pants are all made to order. All other orders placed Monday – Friday before 12PM PST will begin processing that day, and all orders placed outside this range will begin processing the next business day.

What method of payment is accepted?
Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and GooglePay.

What are the shipping options?
If you happen to be in the NYC area we encourage you to pick your purchases up from our studio location at 25 E Broadway, New York, NY 10002, for free. Standard domestic shipping is a flat rate of $15 USD.

Do you offer international shipping?
We currently can only ship internationally to Canada, Denmark, Japan, England, France, Germany, Indonesia, Italy, Sweden and Thailand. The rate for international shipping is $65 USD.

Do you cover duties/tax for international shipments?
All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance. These fees can be estimated and pre-paid during checkout to avoid clearance issues on import. Should you need more information prior to purchase please contact sales@bodenewyork.com.

Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. In the event your package does go missing, please notify us immediately at sales@bodenewyork.com so that we can file a claim with the shipping carrier.

What is your return policy for domestic shipments?
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for store credit within 1 week of delivery.

How do I process a return?
In the event you need to process a return, please email sales@bodenewyork.com.

How can I track my order?
Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time.

How do I know what the best size is for me?
The size table below is to serve as an overall guide to shop our site, specifically for tops. Note that our pants are all custom, with a standard inseam of 29", but there is enough seam allowance for special adjustments if necessary. Should you need more specific measurements, we are always available at sales@bodenewyork.com to provide assistance prior to purchase.

*Due to the one of a kind nature of our garments, please note that this chart is an approximation.*

Size

Chest circumference

Front Length

Shoulder to Shoulder

Bottom opening

Side seam

Sleeve Length

XS/S

21 in

22.5 in

16.5 in

22 in

16.5 in

7.5 in

S/M

23.5 in

23 in

17 in

23 in

16.5 in

8 in

M/L

24.5 in

24 in

17.5 in

24 in

17.5 in

8 in

L/XL

26 in

24 in

19 in

25 in

17.5 in

9 in


How do I create an account?
You may register for an account directly from our home page or by clicking here.

What is the benefit of having an account and can I shop without one?
You’re always welcome to shop our site without creating an account. However, setting up an account with us will allow you to review your orders and view past purchases making your shopping experience that much better. Additionally, we’ll provide you with notifications of all the new pieces.

Do you have a store location?
Currently we do not have a brick and mortar retail store, however we have availability by appointment at our studio at 25 E Broadway, New York, NY 10002. Please also check out our list of stockists, here.