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Are all clothes made from vintage textiles?

While the foundation of the brand is based around repurposing vintage textiles and many of our online offerings are made from vintage, select fabrics are replicated domestically and in India to preserve and recreate historic techniques.

Are you accepting interns?
We are always looking for talent. If interested, please forward along a resume to careers@bodenewyork.com with the subject line, “Internship.”

How long does it take to process my order?
Please allow 24-48 hours for your order to be processed and fulfilled. This process may take slightly longer during periods of high order volume. Some items, such as Senior Cord items, are made to order and may take 4-6 weeks to ship.

If an order is placed with Overnight or 2-Day shipping before 3pm EST Mon-Fri, it will be fulfilled the same day. If it is placed after 3pm EST, it will be fulfilled the next business day. Senior Cord items are not eligible for expedited shipping options. Weekend delivery is not always available, and cannot be guaranteed.

What method of payment is accepted?
Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and GooglePay.

 

Do you cover duties/tax for international shipments?

For orders shipping to a country on our DDP list, taxes and duties are already included in the product price, which is shown on the product page and at checkout. For orders shipping to a country on our DDU list, the order will be subject to duties and taxes upon receipt and are the responsibility of the customer. 

Please note that all international duties and taxes are non-refundable through Bode. However, you may be able to recover these by contacting your local customs bureau directly.

Please see our list of DDP/DDU countries below:

DDP Countries:

Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom

DDU Countries:

Andorra, Anguilla, Armenia, Azerbaijan, Belarus, BhutanBonaire, Saint Eustatius and Saba, Cape Verde, Cayman Islands, Cook Islands, Curacao, East Timor, Eritrea, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands, Faroe Islands, French Polynesia, Georgia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Haiti, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Marshall, Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Palau, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, St Barthelemy, Sudan, Suriname, Thailand, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe

Do you cover lost or stolen packages?
We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at orders@bodenewyork.com so that we can help file a claim with the shipping carrier.

What is your return policy for domestic shipments?
Unworn and unused merchandise accompanied by the original purchase receipt can be exchanged for store credit within 14 days of delivery.

How do I process a return?
In the event you need to process a domestic return, please use the return portal below:

 

How can I track my order?
Once your order has been placed, we will send a confirmation email immediately and follow up with a shipping notification and tracking number. Please note that all shipping labels take a moment to update.

How do I know what the best size is for me?
The size table below is to serve as an overall guide to shop our site, specifically for tops. Note that our pants are all custom, with a standard inseam of 29", but there is enough seam allowance for special adjustments if necessary. Should you need more specific measurements, we are always available at 58hester@bodenewyork.com to assist before purchase.

*Due to the one of a kind nature of our garments, please note that this chart is an approximation.*

Size

Chest 

Front Length

Shoulder to Shoulder

Bottom opening

Side seam

Sleeve Length

XS/S

21 in

22.5 in

16.5 in

22 in

16.5 in

7.5 in

S/M

23.5 in

23 in

17 in

23 in

16.5 in

8 in

M/L

24.5 in

24 in

17.5 in

24 in

17.5 in

8 in

L/XL

26 in

24 in

19 in

25 in

17.5 in

9 in


How do I create an account?
You may register for an account directly from our home page or by clicking here.

What is the benefit of having an account and can I shop without one?
You are always welcome to shop our site without creating an account. However, setting up an account with us will allow you to review your orders and view past purchases. Additionally, we will notify you when new pieces are uploaded to the e-shop.

Do you have a store location?
Our stores are located at 58 Hester Street in Chinatown, New York and 7007 Melrose Avenue in Los Angeles, California. We are open everyday 11am-7pm.