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Disclaimer
A large majority of the collection is made using antique fabrics and materials. All idiosyncrasies, including wear, mending, and stains are part of the story of the fabric and overall garment.

If needed, we can do our best to repair the garment, should there be any egregious issues.

Alterations and Repairs
Fit is extremely important to us and an integral part of our brand identity. Thus, we’re happy to provide alterations for all of our garments. Alteration fees are subject to change and will be provided upon request. For all inquiries, please email orders@bodenewyork.com.

Repairs are approved on a case by case basis. If you have a garment that needs additional mending/repairs, please forward your inquiry to orders@bodenewyork.com.

Return Policy
If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to accommodate this request within 14 days of receiving. Items must be unworn, unwashed, and undamaged, with tags still attached. All items are exchangeable for store credit only. Once we receive the item, you will be given a store credit of the same price as the returned garment. Store credits are valid for five years from the date they were issued. Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different size or item, please include this information in your email and we will do our best to accommodate your request based on availability.

To return an item from a domestic order, please use the form below:
    For domestic returns:
    Please allow 1-2 days for your request to be processed, and only proceed with your return once you have received a Bode return shipping label from our fulfillment center.
     
    To return an item from a domestic order, please use the form here
    For international returns:
    Please allow 1-2 days for your request to be processed, and await return instructions from our fulfillment center before proceeding. Please note, the customer is responsible for shipping the item back to our office for international returns, and will incur the shipping cost.

    International Customs & Duties

    For orders shipping to a country on our DDP list, taxes and duties are already included in the product price, which is shown on the product page and at checkout. For orders shipping to a country on our DDU list, the order will be subject to duties and taxes upon receipt and are the responsibility of the customer. 

    Please note that all international duties and taxes are non-refundable through Bode. However, you may be able to recover these by contacting your local customs bureau directly.

    Please see our list of DDP/DDU countries below:

    DDP Countries:

    Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom

    DDU Countries:

    Andorra, Anguilla, Armenia, Azerbaijan, Belarus, BhutanBonaire, Saint Eustatius and Saba, Cape Verde, Cayman Islands, Cook Islands, Curacao, East Timor, Eritrea, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands, Faroe Islands, French Polynesia, Georgia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Haiti, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Marshall, Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Palau, Russia, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, St Barthelemy, Sudan, Suriname, Thailand, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe

    If you are shipping to a DDU country and the recipient refuses to pay the taxes, customs or import duties, the parcel will be abandoned and will not be eligible for store credit or refund.